Digital Delivery Policy

1.1 Primary Delivery Channels

Digital deliverables are transferred to clients through secure, industry-standard methods:

Email Delivery

• Use Case: Smaller files (<20MB total attachment size)
• File Types: PDFs, low-resolution mockups, presentation decks, documentation
• Security: Password-protected archives for sensitive materials
• Delivery Confirmation: Read receipts requested for critical deliveries

Cloud Storage Transfer

• Primary Services: Google Drive, Dropbox, WeTransfer
• Use Case: Large files, complete asset packages, source files
• Access Period: Download links remain active for minimum 30 days
• File Organization: Clearly labeled folders with delivery notes
• Permissions: View and download only (no editing permissions)

Secure FTP / SFTP

• Use Case: Enterprise clients with specific security requirements
• Availability: Arranged upon client request for qualifying projects
• Setup: Client provides server credentials and access protocols

Physical Media (Exception Cases)

• Availability: By special request only, additional charges apply
• Use Case: Archive storage, regulatory compliance, air-gapped systems
• Formats: USB drives, external hard drives
• Shipping: Courier services at client expense

1.2 File Naming & Organization

2.1 Standard Deliverable Formats

Unless otherwise specified in the Proposal or Statement of Work, final deliverables are provided in the following production-ready formats:

Brand Identity & Logo Files

• Vector Formats: AI, EPS, SVG (scalable, editable outlines)
• High-Resolution Raster: PNG (transparent background), JPG (solid background)
• Resolution: Minimum 300 DPI for print applications
• Color Modes: CMYK (print), RGB (digital), Pantone specifications
• Variations: Full-color, monochrome, reversed, minimum size versions

Packaging & Print Design

• Production Files: PDF/X-1a or PDF/X-4 with crop marks, bleeds, color bars
• Dielines: Vector dielines with fold/score lines clearly marked
• Color Specifications: Pantone references, CMYK values, ink coverage percentages
• Mockups: High-resolution 3D mockups (JPG or PNG, minimum 3000px longest edge)

Digital & Web Assets

• Optimized Graphics: PNG, JPG, WebP (compressed for web performance)
• Responsive Sizes: Multiple resolutions for different devices
• Social Media: Platform-specific dimensions and file sizes
• Animation: GIF, MP4, or WebM formats as specified

Presentation & Documentation

• Slide Decks: PDF, PowerPoint (PPTX), Keynote
• Brand Guidelines: Interactive PDF with bookmarks and hyperlinks
• Documentation: Searchable PDF with table of contents

2.2 Source Files

For projects where source files are explicitly included in the Scope of Work, they will be delivered in:

• Adobe Illustrator (AI), Photoshop (PSD), InDesign (INDD)
• Figma, Sketch, or other native design application formats
• With organized layers, named artboards, linked assets properly packaged

3.1 Timeline Structure

Delivery timelines are structured around milestone-based schedules outlined in the Proposal or Agreement:

Typical Milestone Framework

• Concept Presentation: Initial design directions (Week 2-3 post-kickoff)
• Refinement Delivery: Developed concepts incorporating first revision (Week 4-5)
• Final Approval Package: Production-ready assets for client sign-off (Week 6-7)
• Production File Delivery: Complete deliverable package post-approval (Week 7-8)

Note: Timelines are estimates and may be adjusted based on project scope, revision rounds, and client response times.

3.2 Factors Affecting Delivery Timelines

3.3 Expedited Delivery

Rush delivery services are available by special arrangement:

• Timeline Compression: Up to 30-50% reduction in standard timeline
• Additional Fee: 30-50% premium added to project investment
• Feasibility Assessment: Subject to studio capacity and project complexity
• Advance Notice Required: Minimum 48-hour notice for rush activation

4.1 File Receipt & Verification

Upon delivery notification, Client is responsible for:

• Prompt Download: Accessing and downloading files within 7 days of delivery notice
• File Integrity Check: Verifying all files open correctly and are complete
• Technical Issues Reporting: Notifying Studio within 48 hours of any corrupted or missing files
• Backup Storage: Maintaining secure backups of all deliverables

4.2 Acceptance & Approval

4.3 Post-Delivery Review Obligation

Client must thoroughly review all deliverables for:

• Accuracy of content, spelling, grammar, factual information
• Compliance with regulatory requirements (FSSAI, BIS, legal disclaimers)
• Correctness of contact information, URLs, product codes, pricing
• Suitability for intended production methods and applications

Studio is not liable for errors discovered after formal acceptance and approval by Client.

5.1 Studio Archive Duration

KRT Design Studio maintains project archives according to the following schedule:

• Active Project Files: Retained for 90 days post-final delivery
• Extended Archive (Optional): 1-year retention available upon request
• Portfolio Reference: Selected files retained indefinitely for studio portfolio use

5.2 Re-Delivery Requests

If Client requires re-delivery of previously delivered files:

• Within 60 Days: Complimentary re-delivery via cloud transfer
• 61-365 Days: Re-delivery fee of ₹10,000-25,000 depending on file volume
• Beyond 1 Year: Files may not be available; reconstruction charges may apply

6.1 Included Support

Standard projects include limited post-delivery support:

• File Format Guidance: Advice on which files to use for specific applications
• Print Specifications: Clarification of bleed, trim, and color settings
• Technical Troubleshooting: Assistance with file opening/rendering issues (software compatibility)
• Vendor Liaison: Brief communication with printers/manufacturers regarding file requirements

6.2 Extended Support Services

Beyond included support, the following are available as additional services:

• Print Supervision: On-site or remote press checks and color approval
• File Adaptation: Reformatting or resizing existing assets for new applications
• Production Coordination: Ongoing vendor management and quality control
• Retainer Support: Monthly support packages for active brand management

We may update this Digital Delivery Policy to reflect:

• New delivery technologies and file transfer methods
• Changes in industry standards and best practices
• Client feedback and operational improvements

Updates are indicated by the "Last Updated" date at the top of this page. Continued engagement with the Studio after changes constitutes acceptance of the updated Policy.

For questions about file delivery, technical issues, or re-delivery requests, please contact: